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Hinckley and Rugby Building Society
Financial Ombudsman decision DRN1656531 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr K complains Hinckley and Rugby Building Society (“HRBS”) took too long to assess his mortgage application, led him and his financial advisor to believe it would be successful, and then declined it without explaining why.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1656531.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.