Santander UK Plc
Financial Ombudsman decision DRN1654164 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr D complains that Santander UK plc will not refund fraudulent transactions made on his credit card account.Unauthorised transaction
remove any adverse information that it has registered on Mr D’s credit file in relation to the effect of the disputed transactions on his account.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1654164.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.