Arrow Global Limited

Financial Ombudsman decision DRN1653292 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Arrow Global should have realised earlier than it did that the account had been settled and that it should pay Mrs S £150 for the distress it had caused her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1653292.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.