TenetConnect Services Limited

Financial Ombudsman decision DRN1650386 Upheld

Upheldoutcome, as published by the Ombudsman

£295redress stated in the decision

Fri Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr K complains that Future Finance (Midlands) Limited did not explain that a fee for advice was non-refundable.Charges and fees

I also find that the business response to Mr K’s complaint about the fee was unsatisfactory and will have caused him unnecessary inconvenience.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1650386.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.