National Westminster Bank Plc

Financial Ombudsman decision DRN1649092 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

When Mr N told NatWest of his financial problems it agreed to a repayment plan and then five more as Mr N didn’t want his account to be defaulted and his credit file affected.Treatment in financial difficulty

Banks should try and help when a customer is in financial difficulty, but they don’t have to refund charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1649092.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.