Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN1645879 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mrs W complains that Hitachi Capital (UK) Plc has charged her interest unfairlyInterest and rates

it didn’t write to her about her buy now pay later (BNPL) agreement even though she askedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1645879.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.