Erudio Student Loans Limited

Financial Ombudsman decision DRN1644628 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

He’s also concerned they recorded negative data on his credit record.Credit file reporting

Erudio emailed him to request his date of birth and full name. Mr Q complained as he felt Erudio already held this information.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1644628.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.