Santander UK Plc
Financial Ombudsman decision DRN1635535 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr T complains that Santander UK Plc didn’t tell him it was going to close his accountAccount closed or refused
One of Santander’s cashiers told him there was a block on his account but couldn’t tell him why. One of its advisors on its helpline told him the branch had put the block on. Both were unhelpful.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1635535.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.