Nationwide Building Society

Financial Ombudsman decision DRN1630015 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sun Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

A third party set up a direct debit on Mr and Mrs D’s account.Unauthorised transaction

Nationwide accepted it had given a poor service and offered Mr and Mrs D £150 for the delay in opening the account and related issues.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1630015.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.