Capital One (Europe) plc

Financial Ombudsman decision DRN1622753 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr R complains Capital One (Europe) plc (Capital One) keep declining his card when he uses it online.Card dispute or chargeback

He is also unhappy with the way he was treated by Capital One when he rang to resolve the problem.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1622753.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.