National Westminster Bank Plc

Financial Ombudsman decision DRN1615610 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

She has also complained more specifically about the fees she has been charged since holding this account, compared to the Advantage Gold account fees.Charges and fees

Miss B has complained that National Westminster Bank Plc (NatWest) mis-sold the Select Platinum packaged account to her in January 2015.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1615610.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.