Bank of Scotland Plc

Financial Ombudsman decision DRN1614546 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Miss M is unhappy that Bank of Scotland plc made an error which allowed a third party access to a bank accountIdentity checks and access

Miss M also said that the service given in the branch had been poor and the staff had been rude to her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1614546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.