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Financial Ombudsman decision DRN1608452 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Treatment in financial difficulty

In the Ombudsman’s words

They also took a payment from Mr L’s account without his authorityUnauthorised transaction

did not freeze interest and charges on his loan even though he told them he was entering a debt management planTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1608452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.