Santander UK Plc
Financial Ombudsman decision DRN1607353 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Apr 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mrs W complains that Santander UK Plc wrongly didn’t tell her when her fixed interest rate period was due to endMortgage administration
I agree £100 compensation is fair and reasonable for the trouble and upset this failure to check the date has caused Mrs WService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1607353.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.