TSB Bank plc

Financial Ombudsman decision DRN1606700 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P complains that TSB Bank plc give him incorrect information about chargeback time limitsCard dispute or chargeback

He further complained that TSB had taken six weeks to deal with his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1606700.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.