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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN1602487 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

standing order payment from their current account with The Co-Operative Bank Plc was not made on timePayment delayed or failed

He was instead wrongly told that the standing order had expiredService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1602487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.