TSB Bank plc

Financial Ombudsman decision DRN1602345 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

they weren’t able to apply for further lending against their mortgageMortgage administration

TSB couldn’t accept their application due to issues with its IT systemsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1602345.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.