MBNA Limited

Financial Ombudsman decision DRN1601535 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mr Z disputes over £1,200 of total payments made with his cards between 15 and 25 January 2016. He says he never received the cards and that he was not living at the address where they had been sent.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1601535.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.