Microcredit Limited
Financial Ombudsman decision DRN1597949 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon Sep 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting, Complaint handling
In the Ombudsman’s words
unfairly applied fees and chargesCharges and fees
remove all adverse information relating to this loan from Ms D’s credit fileCredit file reporting
Microcredit did not send her a final response to her complaint for three monthsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1597949.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.