National Westminster Bank Plc

Financial Ombudsman decision DRN1595863 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

due to the possibility of his business being affected by adverse information being recorded on his credit fileCredit file reporting

Mr C complains that National Westminster Bank Plc has refused to refund disputed transactions on a credit card accountCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1595863.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.