Barclays Bank Plc
Financial Ombudsman decision DRN1595742 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss D complains that Barclays Bank Plc made an error in claiming she had missed a payment on her loan account and discussed a repayment plan with her father without her permission.Treatment in financial difficulty
I find that its overall handling of Miss D’s account has been unsatisfactory. Its communication and explanations have been unclear and contradictory. It has failed to respond to written complaints and messages left on answer machines.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1595742.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.