Lloyds Bank PLC

Financial Ombudsman decision DRN1590983 Upheld

Upheldoutcome, as published by the Ombudsman

£525redress stated in the decision

Thu Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refund the account fees that had been charged up to December 2014Charges and fees

Ms C complains that Lloyds Bank PLC failed to change her name and address on her account, and failed to send her bank statements and a debit card in a timely manner. She also complains that Lloyds failed to pay her some compensation it had agreed to pay to resolve an earlier, related complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1590983.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.