Close Brothers Limited

Financial Ombudsman decision DRN1585473 Not upheld

Not upheldoutcome, as published by the Ombudsman

£6redress stated in the decision

Mon Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr C says he expected Close Brothers to place the cheque into the clearing system on the 23rd but this did not happen and the cheque only cleared on 31st December.Payment delayed or failed

Mr C complains about the service he received from Close Brothers Limited.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1585473.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.