Bank of Scotland Plc

Financial Ombudsman decision DRN1585144 Not upheld

Not upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

carry out an assessment into what Miss S can afford to repay the outstanding balance and agree the outcome with Miss STreatment in financial difficulty

make sure default and all adverse information are removed from all of Miss S’s credit filesCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1585144.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.