HSBC UK Bank Plc
Financial Ombudsman decision DRN1583438 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Bereavement and power of attorney
In the Ombudsman’s words
for a time Miss P’s account was frozen and some payments weren’t made.Funds blocked or frozen
Mrs B, as attorney for Miss P, complains about the way HSBC UK Bank Plc has handled an Enduring Power of Attorney (“EPA”).Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1583438.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.