HSBC Bank plc

Financial Ombudsman decision DRN1579227 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs G complains that HSBC Bank Plc has declined to refund transactions amounting to £3,011.95 which she disputes that she was responsible for.Unauthorised transaction

amend Mrs G’s credit file in respect of any related negative data that has been registered.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1579227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.