HSBC Bank plc

Financial Ombudsman decision DRN1578623 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

M, a limited company, complains that HSBC Bank Plc froze its business account.Funds blocked or frozen

It is also unhappy that the bank did not properly process an application for the father of M’s sole director to become a signatory on the accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1578623.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.