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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN1577909 Upheld
Upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Mon Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Dr L sent a payment using the online banking system but got an error message which suggested the payment hadn’t gone through.Payment delayed or failed
it accepted it didn’t do enough after Dr L reported the problem.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1577909.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.