ITL Mortgages Limited

Financial Ombudsman decision DRN1577404 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs N complains about ITL Mortgages Limited’s handling of her mortgage account while she was experiencing financial difficulty.Treatment in financial difficulty

She also complains about its charges and its failure to respond to some of her letters.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1577404.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.