Santander UK Plc
Financial Ombudsman decision DRN1571904 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs H complain that Santander UK Plc won’t give them a new fixed interest rate product on the expiry of their old oneInterest and rates
Santander said they couldn’t have a new fixed rate. Their mortgage term expires in July 2019, meaning there’s only around 18 months left from January 2018.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1571904.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.