Barclays Bank Plc
Financial Ombudsman decision DRN1571812 Upheld
Upheldoutcome, as published by the Ombudsman
£230redress stated in the decision
Wed Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Barclays was slow to deal with her complaint so it should pay more compensationComplaint handling
Barclays Bank PLC lost her cheque and hasn’t compensated her adequately for all the upset and trouble she experienced as a result.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1571812.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.