Bank of Scotland Plc

Financial Ombudsman decision DRN1565731 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

She asked about the account and was told the account could not be found.Identity checks and access

Mr and Mrs T complain that Mrs T was given incorrect information by Bank of Scotland plc when she went into a branch and asked about an account she held.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1565731.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.