Bank of Scotland Plc

Financial Ombudsman decision DRN1562915 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

Mr D complains that he couldn’t access his sons’ bank accounts with Bank of Scotland plc trading as Halifax despite having his signature recorded on their system.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1562915.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.