Bank of Scotland Plc

Financial Ombudsman decision DRN1559434 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

sent private information on two different occasionsData and privacy

Bank of Scotland incorrectly changed the address details of Ms A’s accounts to a third party’sService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1559434.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.