Barclays Bank Plc
Financial Ombudsman decision DRN1558020 Upheld
Upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr F complains that Barclays Bank Plc knew it was about to reduce the rate of interest on his ISA account before he paid money into it.Interest and rates
Barclays accepts it should have told Mr F sooner that his ISA declaration had lapsed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1558020.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.