Barclays Bank UK PLC

Financial Ombudsman decision DRN1555660 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting, Bereavement and power of attorney

In the Ombudsman’s words

Mrs K complains that Barclays Bank UK PLC closed a joint account she held with her late husbandAccount closed or refused

remove any negative information about any of the returned direct debits and/or standing orders as a result of Barclays’ mistake in closing the account from Mrs K’s credit fileCredit file reporting

when its bereavement team tried to change the joint account to a sole account, it closed the account in errorBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1555660.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.