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PayPal Sarl & Cie, SCA
Financial Ombudsman decision DRN1551131 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Mr H has dyslexia, which affects his ability to communicate in writing. The Equality Act 2010 requires service providers to make reasonable adjustments to assist access to their services.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1551131.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.