Barclays Bank Plc
Financial Ombudsman decision DRN1550646 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Data and privacy
In the Ombudsman’s words
Barclays is obligated to not release information about accounts unless it is talking to those mandated to deal with those specific accounts or has express permission from those specific account holders to do so.Identity checks and access
Clearly it is heavily constrained in what it can tell Mr W and Mr C due to data protection legislation, regulation and confidentiality obligations.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1550646.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.