Bank of Scotland Plc

Financial Ombudsman decision DRN1549723 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs A complains that Bank of Scotland plc unfairly repossessed her house when she fell into arrears.Treatment in financial difficulty

Mrs A says that she continually tried to contact the bank without success and that it ignored her letters and also instructions to deal with her husband whilst she was out of the country.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1549723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.