Lloyds Bank PLC

Financial Ombudsman decision DRN1548781 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr S complains that Lloyds Bank PLC didn’t remove his ex-wife’s name from the mortgage or at the Land RegistryMortgage administration

It accepted that Mr S had received poor customer service as the branch and helpline kept trying to send Mr S to each otherService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1548781.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.