TSB Bank plc

Financial Ombudsman decision DRN1545792 Not upheld

Not upheldoutcome, as published by the Ombudsman

£81redress stated in the decision

Wed May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

the only charge that was run up because of this was a returned item fee of £35 which the bank’s records show it refunded.Charges and fees

Mr E complains that TSB Bank plc didn’t put an agreed overdraft in place as it said it would.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1545792.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.