Barclays Bank Plc
Financial Ombudsman decision DRN1533948 Upheld
Upheldoutcome, as published by the Ombudsman
£325redress stated in the decision
Mon Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs B’s initial transfer payment wasn’t processed properly.Payment delayed or failed
Barclays has accepted that it didn’t provide Mrs B with the service it should’ve.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1533948.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.