Clydesdale Bank Plc
Financial Ombudsman decision DRN1531902 Not upheld
Not upheldoutcome, as published by the Ombudsman
£65redress stated in the decision
Thu May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Unfortunately Mr N appears to have been the victim of a scam.APP scam refund refused
The bank accepts that it may have given Mr N misleading information about the likelihood of his money being recovered.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1531902.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.