Next Retail Limited
Financial Ombudsman decision DRN1529436 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£5redress stated in the decision
Mon Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
He further complains that Next only recorded adverse information on his credit file in 2014 rather than when his account first defaulted.Credit file reporting
I am clear that he is a vulnerable consumer.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1529436.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.