HSBC Bank plc

Financial Ombudsman decision DRN1529349 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr C complained about the charges added to his account in 2013 and HSBC made a refund. HSBC told Mr C this was a goodwill gesture and the charges would continue to apply. Mr C complained again in 2015 and HSBC sent him a final response declining to refund any further charges.Treatment in financial difficulty

Mr C complains that during his financial difficulties HSBC Bank Plc treated him unfairly by adding large overdraft charges and interest to his account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1529349.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.