Barclays Bank UK PLC

Financial Ombudsman decision DRN1519039 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Product mis-sold

In the Ombudsman’s words

Miss L has complained that Barclays Bank UK PLC is holding her liable for a loan and a bank transfer, which she said she didn’t make.Unauthorised transaction

I do question how Barclays approved a loan for £15,000 based on Miss L’s wages as a seasonal holiday rep and I doubt it will recover it.Product mis-sold

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1519039.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.