Barclays Bank Plc
Financial Ombudsman decision DRN1512083 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Sep 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
She complained that Barclays had passed her between different departments and she was given incorrect information.Complaint handling
Barclays apologised for the service it had provided but thought it had done all it could to try and retrieve the funds. It agreed that it had given incorrect information and paid Ms S £100 in recognition of this.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1512083.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.