Barclays Bank Plc
Financial Ombudsman decision DRN1505165 Upheld
Upheldoutcome, as published by the Ombudsman
£1,211redress stated in the decision
Mon Aug 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs B complains about Barclays Bank Plc’s actions in assisting her recover monies that she transferred to a fraudster, as a result of a scam.APP scam refund refused
Barclays had not dealt well with Mrs B when writing to her about the process for recovery of funds or what funds might be available for recovery.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1505165.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.