National Westminster Bank Plc

Financial Ombudsman decision DRN1502037 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Mr D complains that the way National Westminster Bank Plc is processing foreign cheques is costing him more in fees and causing delays.Charges and fees

Mr D complains that the way National Westminster Bank Plc is processing foreign cheques is costing him more in fees and causing delays.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1502037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.