Barclays Bank Plc
Financial Ombudsman decision DRN1494854 Upheld
Upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
Mon Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr N complains that Barclays Bank Plc didn’t do enough to assist him in recovering an international payment he sent to the wrong account.Payment delayed or failed
Barclays could have done rather more to engage with Mr N’s concerns when he first contacted it to trace the payment he’d sent.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1494854.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.